Trust · Reporting

What we publish, and when

Operating reports land here, each with its date, its source and how it was calculated.

Last updated: 24 September 2026

Operating reports

Operating reports are published here with their date and source, and the method behind every measure.

For details, contact the team.

Each report publishes with a written definition of the measure and how it is calculated, so you can compare figures from one period to the next.

Availability and incidents
Cadence: Quarterly
Uptime of the engine, material security incidents, outages and recovery times, with the definition of each.
Data residency
Cadence: On change, and at least annually
Where customer data is held, and the date of any change. It is in Saudi Arabia today.
Complaints
Cadence: Half-yearly
Complaints received, deadline compliance, median time to close, and the share escalated.
Access and data requests
Cadence: Half-yearly
Requests to access, export or delete data, and the median time to complete them.
Security posture
Cadence: Annual
Which planned controls went live, the date of any independent test, and any certification obtained, with its scope.
Scoring changes
Cadence: Quarterly
Changes to how a score is computed, what moved and why, so a score from one period can be read against the next.